We will provide you with a full refund if you request it up to 6 weeks before the event (1st April). After this, we can’t guarantee a full refund.

To complete your refund, we require a receipt or proof of purchase.


If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@punchedcon.com.

Please note that Room Bookings cannot be refunded by us and should be taken up with the hotel.

The hotel’s policy is that you can claim a full refund on a room booked for the event up to 48 hours before the event is scheduled to begin.

If you cannot attend the new date then you will need to email us to discuss how we can best resolve the issue.

Contact us at info@punchedcon.com for further questions related to refunds and returns.